Policy
RETURNS & EXCHANGES
We want you match-ready. If something's faulty or the size isn't right, here's how we sort it out.
14-day window
from delivery
Unused & resalable
original packaging
Via Pudo locker
nationwide drop-off
What can be returned or exchanged
We accept returns and exchanges in two cases only — defective items, and size issues. Because our gloves are personal-use sportswear, we can't accept general change-of-mind returns once latex has been wet or worn.
Defective or faulty items
Manufacturing faults such as stitching failure, latex delamination or damage on arrival. We cover the return cost and repair, replace or refund.
Wrong size
If we sent the wrong size, we fix it at our cost. If you'd like a different size for fit, we'll exchange it — provided the gloves are unused and in resalable condition.
Condition requirements
To be accepted, the item must be in resalable condition. Specifically:
- Requested within 14 days of delivery.
- Unused and unworn — latex must be dry and clean, never pre-wet or match-used (defective claims are exempt from this).
- In the original packaging with all tags attached.
- Return authorised by us first — don't send anything back before we confirm.
Who pays the Pudo return shipping
| Reason | Who pays |
|---|---|
| Defective / faulty item | Goalkeeper Africa |
| We sent the wrong size | Goalkeeper Africa |
| Size exchange for fit (your choice) | Customer |
How to return via Pudo
- 1
Contact us within 14 days
Email or WhatsApp us with your order number and a short note (plus a photo if the item is defective). We'll confirm your return and, for defective or wrong-size-sent cases, arrange the Pudo cost.
- 2
Get your Pudo drop-off details
Once approved, we'll send you the Pudo locker return code and drop-off instructions. All returns are shipped through Pudo lockers — it's affordable and trackable nationwide.
- 3
Drop it at your nearest Pudo locker
Pack the gloves in their original packaging, drop the parcel at any Pudo locker using the code we provide, and keep your drop-off confirmation.
- 4
We inspect & resolve
Once we receive and check the item, we process your exchange or refund within 5 business days. Refunds go back to your original payment method.
Nothing in this policy limits your rights under the South African Consumer Protection Act. Genuinely defective goods can be returned for repair, replacement or refund at no cost to you.
Start a return
Not sure about sizing before you buy? See our sizing guide and FAQs.